Do I need to cancel my nbnᵀᴹ service with my current provider to move to Goodtel?

For HFC, FTTN, FTTB or FTTC connections, your original service will stop working automatically when your Goodtel service becomes active. You may want to check with your previous provider that they have stopped billing you - but this should occur automatically.

For FTTP and Fixed Wireless connections you will need to advise your previous provider that you wish to cancel their service once you have had confirmation from Goodtel that your service is active with us. Do not cancel your service before having this confirmation from Goodtel.

Not sure what type of connection you have?

Find out what type of connection you have at your home by heading here, clicking 'pick an nbnᵀᴹ plan' and using our address checker.