Can I use my existing modem, or do I need a new one?

Modified on Fri, 09 Feb 2024 at 03:39 PM

As long as it's an nbnᵀᴹ compatible modem, in most cases yes you can. We can't guarantee every modem will work on our network but we will do our best to get you connected. If you have an old modem that isnt nbnᵀᴹ ready you can send it to us at 20/40 Meagher St, Chippendale NSW 2008 and we will arrange to have it recycled. Alternatively, your local Officeworks should be able to recycle it for you too.

Please note, if you BYO modem, you will need to configure it for your new connection. We will send you a general guide on how to do this, but it does vary by modem.

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