How do I make calls and send texts internationally from Australia?

Modified on Tue, 19 Sep, 2023 at 4:37 PM

All of our mobile plans, excluding our 12GB plan, include unlimited standard international calls and text to 15 approved countries:


Bangladesh    

Canada    

China

Greece    

Hong Kong    

India

Ireland    

Japan    

Malaysia

New Zealand    

Singapore    

South Korea

Thailand    

United Kingdom    

USA


Want to call & text more countries?

Customers on our 12GB plan, or customers on other plans who would like to access unlimited standard international calls and text to more countries, are able to add one of the below $6/mth packs to their monthly plan. The add-on will remain on your monthly plan unless you remove it.


You can add a pack by following the below steps:

  1. Log in to the Self Care Portal 
  2. Hover over Mobile and click Active Mobile Services > View (next to service you'd like to add on to)
  3. Click Purchase Addon > Pick add on that you'd like > +Enable > Yes.

Name of packMonthly costCalling minutes per pack
International Calling - Monthly (60)$660
International Calling - Monthly (120)$6120
 International Calling - Monthly (300) $6300

Included countries per pack:

International Calling - Monthly (60)

Bangladesh

Bhutan

Brunei

Cambodia

Canada

China

Greece

Hong Kong

India

Iran

Ireland

Japan

Lao

Malaysia

Mongolia

Nepal

New Zealand

Nigeria

Pakistan

the Philippines

Singapore

South Africa

South Korea

Sri Lanka

Thailand

Turkey

United Kingdom

USA

Vietnam.



International Calling - Monthly (120)


Andorra
Bangladesh
Brazil
Canada
China
Cyprus
Czechia
Denmark
Estonia
France
Germany
Gibraltar
Greece
Greenland
Guam 
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Japan
Korea (the Republic of)
Luxembourg
Macao
Malaysia
Mexico

Monaco 
Morocco
New Zealand
Norway
Romania
Singapore
Slovakia
Spain
Taiwan (Province of China) 
Thailand
Ukraine
United Kingdom
USA



International Calling - Monthly (300)


Bangladesh
Brazil
Canada
China
Colombia
Costa Rica
Denmark
Greece
Guam
Hong Kong

Morocco
New Zealand

Iceland
India
Ireland
Israel
Japan
Malaysia
Mexico
Mongolia

Norway
Panama
Peru
Puerto Rico
Romania
Singapore
South Korea
Thailand
United KingdomUSA



More details on the international calling packs:


All packs include unlimited standard international SMS to listed countries. You cannot have two of the same pack type active at once. Two separate types of pack can be active concurrently. If packs are active concurrently, then your allowance from the pack with more minutes will be used first, where permitted based on included countries. Any unused calling minutes are forfeited at the end of the current billing period. If you cancel a recurring pack, this will take effect at the end of the current billing period. Cancelling a recurring pack will not impact any other purchased recurring packs.


Removing your international calling pack:

  • Log in to the Self Care Portal 
  • Hover over Mobile and click Active Mobile Services > View (next to service you'd like to add on to)
  • Click Purchase Addon > next to the add-on you'd like to remove, click > Disable > Yes.


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