How do I purchase an International roaming pack?

Modified on Fri, 29 Sep, 2023 at 4:28 PM

To see our roaming pack options, see here. To purchase a pack, follow the below instructions:

  1. Log into the Self Care Portal
  2. Hover over Mobile, and click Active Mobile Services > View next to the service you'd like to update
  3. Click Add Travel Pack
  4. Choose the date you would like your roaming pack to be active from, underneath either the 7 or 14 day pack
  5. Click + Activate

Note: If you choose to activate it today, then after you click Activate, your pack will be active immediately. You can access the Self Care Portal while you are outside of Australia without incurring data charges so that you can purchase and activate international roaming packs.

You'll receive alerts when you have used about 50%, 85% and 100% of your pack inclusions.

Roaming packs will work up until 11.59PM (Sydney time) on the last day of your pack. So, if you activate at 2pm on Monday, your 7 day travel pack will cease to work at 11.59pm on the following Monday. Any unused inclusions are forfeited on the expiry of your pack.

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