My number transfer to Goodtel failed

Modified on Fri, 29 Sep, 2023 at 1:12 PM

If you've received a text from us that your number transfer failed, there are two main things to check before resubmitting your activation in the Self Care Portal.

Most of the time, the reason that the transfer fails is that the details you provided us don’t match the details your previous provider has for your number.

  1. Were you on a prepaid or postpaid plan with your previous provider? Before you resubmit your activation in the Self Care Portal, double check if your current plan is prepaid or postpaid. With postpaid, you generally receive a bill to pay at the end of the period. With prepaid, you pay for set inclusions in your plan in advance, generally via an automatic charge on the same day every month. If you chat with Goodie bot (which you can do in the bottom right hand corner of any web page), he also has a cheat sheet of the plan types of common providers

  2. Is your number definitely under your name with your previous provider? Make sure the account you're transferring from is in your name. The details (like name and date of birth) that your previous provider has on file will need to match what you're providing to Goodtel.

If you've checked all of the above, and your resubmission failed again, please contact us so we can help you out.

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