How can I contact Goodtel?

Modified on Wed, 2 Apr at 12:53 PM

There are heaps of ways you can contact us if you can't find what you need in our Self Care Portal:


  • Live chat on our website. If our Goodie bot can't help you, he'll send you straight to a human between 9am-5pm AEST on weekdays. If he can't help you and it's out of hours, he can help you log a ticket directly from your chat for us to follow up on as soon as we're back online.

  • Email [email protected] and we'll get back to you between 9am-6pm Sydney time on weekdays.

Or, if you need the human touch, you can call us on 1800 11 GOOD (1800 11 4663):


For Technical Support: 9am-7pm weekdays, or 9am-5pm weekends/holidays AEST

For Customer Service and sales: 9am-6pm weekdays AEST


If you're a business customer, or are interested in becoming one, you can contact us between 9am-6pm weekdays AEST or email us at [email protected].

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