How can I contact Goodtel?

Modified on Fri, 22 Mar, 2024 at 5:19 PM

There are heaps of ways you can contact us if you can't find what you need in our Self Care Portal:

Live chat on our website. If our Goodie bot can't help you, he'll send you straight to a human between 9am-5pm Sydney time on weekdays. If he can't help you and it's out of hours, he can help you log a ticket directly from your chat for us to follow up on as soon as we're back online.
Email [email protected] and we'll get back to you between 9am-6pm Sydney time on weekdays.

Or, if you need the human touch, you can call us on 1800 11 GOOD (1800 11 4663):

For technical support: 7am-12am weekdays, or 8am-8pm weekends/holidays, Sydney time

For customer service: 9am-6pm weekdays, Sydney time

For sales: 8:30am-6pm weekdays, or 9am-6pm weekends/holidays, Sydney time

If you're a business customer, or are interested in becoming one, you can contact us between 9am-6pm weekdays, Sydney time on either of the below lines:

(02) 9332 8200 - Sydney

(03) 8593 4403 - Melbourne